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Capgemini Hiring Freshers 2017 for L1 Support Service Desk Jobs at Bangalore

Company Profile: One of the top IT leader Capgemini named the 2016 World’s Most Ethical Company® for the 4th consecutive year. With more than 180,000 people in over 40 countries, we are one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion.

Details of Capgemini Hiring Freshers 2017 for L1 Support Service Desk Jobs at Bangalore

Organization: Capgemini

Job Type: BPO / Call Centre / ITES

Job Title: L1 Support – Service Desk

Qualification: Any Degree

Experience Required: Fresher

Salary: Not Disclosed

Location: Bangalore

Last Date: ASAP

Preferred Qualification:

  • Experience in similar role would be an asset
  • Excellent English language skills both verbal and written;
  • Analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
  • Working knowledge of ITSM;
  • Working knowledge of MS Excel;
  • Comprehension of ITIL methodology;
  • Very good communication skills;
  • Good IT Knowledge;
  • Document administration skills;
  • Awareness of service management and knowledge management tools
  • Attention to details

Job Description:

  • Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
  • Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process
  • Regular reporting of the knowledge management tool
  • Supporting Service Desk agents by ensuring quality and trainings
  • Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
  • Manages the knowledge validation process and update the knowledge base on regular basis. Knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
  • Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or
  • Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk
  • Support to designing and reengineering processes on Service Desks
  • Prepare weekly\bi-weekly process updates overview
  • Manages the content of end user facing tools (e.g. Talent, Knowledge base)

Documents To Be Carried:

  • Updated Resume
  • Original ID Proof
  • 2 Passport Size Photos

Website: www.capgemini.com

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IBM Walkin Drive for BE BTech and Diploma from 6th to 11th February 2017 at Bangalore Hyderabad

Organization: IBM
Job Type: BPO / Call Centre / ITES
Job Title: Technical Support Associate
Qualification: B.E / B.Tech / Diploma
Experience Required: Fresher
Salary: Not Disclosed
Location: Bangalore / Hyderabad
Walk-in Date: 6th February 2017 to  11th February 2017
Walk-in Time: 11:00 AM to 02:00 PM

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